Introduction

At SparkFlow Dynamic, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you interact with our blockchain security services. We're committed to being transparent about our data practices and ensuring you have control over your information.

This policy applies to all services provided by SparkFlow Dynamic, including our website, consultations, security assessments, and ongoing support services. By using our services, you agree to the collection and use of information as described in this policy.

Information We Collect

Personal Information You Provide

When you contact us or engage our services, we collect information you voluntarily provide, including your name, email address, phone number, company details, and project requirements. During security consultations, we may also collect technical specifications about your blockchain infrastructure that help us provide accurate assessments.

Automatically Collected Information

Our website collects standard technical information through cookies and server logs, including IP addresses, browser types, device information, and pages visited. This data helps us understand how visitors use our site and improve our services accordingly.

How We Use Your Information

We use collected information primarily to provide blockchain security services and maintain client relationships. This includes conducting security assessments, preparing customized recommendations, communicating about projects, and processing payments for services rendered.

We don't use personal information for automated decision-making or profiling activities. All processing serves legitimate business purposes related to our blockchain security services.

Information Sharing and Disclosure

We don't sell, rent, or trade personal information to third parties. Information sharing occurs only in specific circumstances necessary for service delivery or legal compliance.

Service Providers and Partners

We work with trusted service providers who assist with technical infrastructure, payment processing, and professional services. These partners are contractually bound to protect your information and use it only for authorized purposes.

Legal Requirements

We may disclose information when required by law, court orders, or regulatory authorities. This includes cooperation with law enforcement investigations and compliance with applicable data protection regulations in Thailand and other jurisdictions.

Data Retention and Deletion

We retain personal information only as long as necessary for business purposes and legal requirements. Client project data is typically retained for seven years after project completion to support ongoing security needs and regulatory compliance.

Communication records and contact information are maintained while business relationships remain active, plus three years thereafter unless you request earlier deletion. Payment and billing records are retained according to Thai accounting and tax requirements.

When retention periods expire, we securely delete or anonymize personal information using industry-standard data destruction methods. Some information may be retained longer if required by legal obligations or ongoing disputes.

International Data Transfers

Our primary operations are based in Thailand, but we may transfer information internationally when working with global clients or service providers. All international transfers include appropriate safeguards to protect your information during transit and storage.

We ensure adequate protection through contractual agreements, certification programs, or other approved transfer mechanisms. Before engaging international service providers, we evaluate their privacy practices and require contractual protections for transferred data.

Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze site usage. This includes essential cookies for site functionality, analytics cookies for usage statistics, and preference cookies to remember your settings.

You can control cookie settings through your browser, though disabling certain cookies may affect site functionality. We don't use cookies for advertising or tracking across other websites.

Children's Privacy

Our services are designed for businesses and professional audiences. We don't knowingly collect personal information from individuals under 18 years of age. If we discover that we've collected information from a minor, we'll delete it promptly upon notification.

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. Significant changes will be communicated through email notifications to active clients and prominent notices on our website.

The effective date at the top of this policy indicates the most recent revision. We encourage reviewing this policy periodically to stay informed about how we protect your information.